What is a 'Pre-Order' item?
-Pre-Order items are just as what they're named, an ordered item before it has gone into production. What this means is the item will ship at a much much later date due to the item still being in production or in the process of being produced.
Pre-Orders are done in order to insure that items would be able to be paid for enough to cover production, if i do not have enough preorders for an item i would have to pay out of pocket. This is a safety net.
This also means that the items will ship much later, 1-3 months.
Because most of where I outsource is outside the USA it will be highly possible there will be delays
***COVID-19 UPDATE***
due to the large number of backed up mail and the limited shipping to China preorders might take 3 weeks to 7 weeks longer. This may change due to closure and quarantine of facilities. This is out of my control and will give continuous updates when needed.
Please keep this in mind when purchasing preorder items.
How soon do you ship?
-I ship every Every 3 days or so orders made before Sunday at 11:59 pm will be shipped out Monday. I will announce any delays in shipping on social media.
Please note i do not consider SAT / SUN as a business day
If you want the instock item shipped out ASAP please email me at [email protected] with your order number
Do you ship internationally?
- Yes i do ship internationally but please keep in mind that shipping will be expensive. Shipping internationally can be really expensive, i cannot control any of these prices as they're from USPS. These also take a long time to arrive.
This shipping method only has PARTIAL TRACKING. It will be sent via USPS and they stop updating tracking once the package has left the UNITED STATES.
Please allow 1 week to 3 weeks for this to arrive, delays have been heavy since pandemic.
If your package does not arrive PLEASE CONTACT YOUR MAILING FACILITY FIRST.
There will be HEAVY mail during the holidays, please note i am not the post office i cannot control nor call facilities on every package. I receive the same tracking information as you. I have no control over shipping, please only email me if you are certain your package is lost or damaged.
Stickers ship FREE, if you want tracking you can add it in the check out.
NOTE these will be sent via stamp/ non-trackable mail.
I will NOT be responsible for any lost packages being mailed this way, this is the price for free shipping. Normally these do ship directly and no issues with in the USA.
Due to VAT Certified shipping will not be available on this website to UK/EU apologies. if you REEAALLY want some of the items please feel free to email me and i will go ahead and research how to send to you directly
**COVID UPDATE***
Due to the global pandemic many countries have limited shipping. If you decide to make a purchase knowing that you're country is blocked I will be refunding your order immediately. Please look here if you qualify for shipment to your country from the U.S.
If you are not part of the list above please understand that the pandemic has caused a massive mail disaster and now all mail will delay up to 1 - 2 months.
How long does it take for my order to arrive?
US = 3 - 7 days
International = 1 weeks - 3 weeks
If you're worried about your order they will have tracking available and you can always email me directly at [email protected] with your order information.
EU / UK / VAT INFORMATION
My Big cartel isn't avaialbe for VAT EU but i occasionally allow it on my ETSY
Etsy has the ability to be able to charge for customs AHEAD of time so you can for sure not have to worry about paying later.
This takes care of it for me as it is difficult to ship to UK / EU right now
I havent recieved my order, what do I do?
Please note that if the item has been sent via tracking you should be able to contact the postal office and provide tracking information. They should be your first resource for contacting!
There are 2 tracking, tracking only tracks WITH IN THE UNITED STATES, tracking stops at your country, it is up to YOU to contact your countries postal service. I do not have access and cannot provide update once it has been shipped out.
If you want PREMIUM shipping with FULL tracking it will be $25 - $30 depending on weight and location, also insurance incase it becomes lost
I am not responsible for any missing/lost/ broken packages. I will not refund shipping on items with INCORRECT ADDRESS. Once sent via postal mail it is the courier services responsibility to keep track of packages.
If your item is missing in another country not in the US then it is out of my hands as i cannot contact foregin postal services. I can provide you with all the shipping information i have with your order but it is up to the CUSTOMER to track their mail and also work with any CUSTOMS in their country.
Please check with your postal service and see if there are any customs needing to be paid, i am not responsible for this.
If the item returns to me due to failure on the customers end i will refund the the items but NOT the shipping. If you want it re-mailed, you must pay shipping again
****COVID-19 UPDATE****
Please understand that the pandemic has caused a massive mail disaster and now all mail will delay up to 1 week - 3 months
Do you hold items?
-Nope! I do not. I have a limited amount of items and due to my full time employment I cannot guarantee anything will be restocked or saved.
What if I just ordered stickers and do not want to pay for shipping?
-If you ordered stickers your shipment fee will not be charged. If you want tracking for your order please go ahead and DM me and or add it as an updgrade!
*NOTE: Any orders sent without tracking will be sent via regular mail and will not be replaced if lost due to invalid address so please be aware of this. If you do want tracking for these simply select the shipment type and proceed as any other order*